Shipping policy

Thank you for choosing to shop with Flowers by Ou ๐ŸŒธ
We are committed to delivering your handmade treasures with care and love.

โฑ Processing Time

  • In-stock items: Orders are processed within 2โ€“5 business days (no shipping on weekends or holidays).

  • Pre-order crochet items: ๐Ÿงถ๐Ÿ’• Handmade in Thailand and imported to Sweden. Delivery may take up to 8 weeks. Weโ€™ll keep you updated as soon as your order is on its way.

๐Ÿšš Shipping Costs & Free Shipping

  • Sweden: Standard shipping 49 kr.

  • Europe: Flat rate 159 kr.

  • โœจ Free Shipping: ๐Ÿงถ๐Ÿ’ On all crochet orders over 500 kr (yes, pre-orders too!).
    โณ๐ŸŒธ Please note: pre-order crochet cuties may take up to 8 weeks โ€” handmade with love is worth the wait ๐Ÿ’•.

๐Ÿ“ฆ Delivery Time

  • Sweden: 3โ€“7 business days once shipped.

  • Europe: Varies by destination. Customs may cause delays.

๐Ÿ”Ž Order Tracking

Youโ€™ll receive a tracking number by email when your order ships. Please allow up to 48h for updates to appear.

๐ŸŒ Customs & Import Taxes

  • EU customers: VAT (moms) is included in the product price.

  • Non-EU customers: Import duties, taxes, or handling fees may apply. These are not collected by Flowers by Ou and are the customerโ€™s responsibility.

๐Ÿก Address Accuracy

Please double-check your address at checkout. We are not responsible for delays or lost parcels due to incorrect addresses.

โณ Shipping Delays

While we do our best to ensure timely delivery, delays caused by carriers or customs are outside our control. If delayed, please contact the carrier directly with your tracking number.

๐Ÿ’” Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us immediately at info@flowersbyou.se. Weโ€™ll help you resolve the issue with care.